The Kanithi Systems Blog
Practical deployment guides and architecture patterns for AI-powered CX, contact centres, and customer data — written for teams who build, not just strategise.
Image: Amazon Web Services
How to Deploy an AI Voice Agent: Voice Channels, Real Costs & Quick Setup
Business case for AI voice agents in SMB support. Real economics, production timelines, and the difference between a proof of concept and a dependable deployment.
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Image: WhatsApp BusinessHow to Build a WhatsApp AI Agent: Connection, Platforms & Business Model
Complete guide to WhatsApp Business API integration using Cloud API or Co-Existence methods. Compare BSP vs Tech Provider approaches and pricing models.
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Image: Amazon Web ServicesHow to Deploy an AI Support Agent on Amazon Connect
A step-by-step architecture for combining Amazon Lex V2, Connect flows, and Lambda handoff logic — the pattern we use for first-line deflection without sacrificing escalation quality.
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Image: Amazon Web ServicesAmazon Connect Cases + Knowledge Base for Tier-1 Deflection
Architecting self-service with Connect Cases, Wisdom knowledge articles, and agent assist — reducing handle time before AI enters the chat.
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Image: Cisco WebexCisco Webex + CRM Screen Pop: Integration Patterns That Scale
CTI connectors, custom desktop layouts, and event-driven pop-ups — what works when agents juggle voice, chat, and customer records.
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Image: Amazon Web ServicesPhased Migration from Legacy IVR to Conversational AI
Shadow mode, parallel run, and channel-by-channel cutover — how to replace DTMF menus without a big-bang go-live.
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Image: GenesysGenesys Cloud Predictive Routing: A Practical Deployment Guide
How to configure AI-powered routing, workforce engagement, and real-time analytics without disrupting live operations.
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Image: GenesysUnifying Customer Profiles Across Salesforce and Your Contact Centre
Integration patterns for screen-pop, unified history, and identity resolution when CRM and CCaaS live in separate silos.
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Image: Cisco WebexDesigning Omnichannel Routing in Webex Contact Center
Queue design, digital channel prioritisation, and agent skill mapping for APAC deployments — lessons from the Webex engineering playbook.
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